Medical Errors: How to ethically communicate post-event with patients, families, and colleagues


Learning Objectives:
– Teach clinicians how to remain in the relationship with patients and families after adverse medical events
– Demonstrate the difference between empathy and apology and instruct how to communicate with grieving and angry consumers
– Show the role of front-line staff in the disclosure process, and how front-line staff and leadership can resolve cases using disclosure
– Answer typical questions and challenges to disclosure and discuss case scenarios

Activity release date: 11/15/2021
Expiration Date: 11/15/2024
Estimated Time to Complete: 2.0 Hour(s)
AMA PAR Category 1 CME Credits: 1

Seats Available!



Doug Wojcieszak – Founder Sorry Works!

Activity overview:
The medical community is making strides to make medicine safer, yet, healthcare is a human endeavor and medical errors will always happen despite the best of intentions. The key to making medicine even safer — and further, reducing errors — is being transparent post-event with patients, families, and colleagues. This course will show learners how to ethically run to problems, communicate in an empathetic and effective manner with all stakeholders, be accountable and solve problems, and learn from medical errors so medicine can be safer going forward. The course includes several true cases and real-life scenarios for learners to examine along with best practices on post-event discussions and behavior strategies. This content provides a comprehensive overview of how physicians and other healthcare professionals should navigate adverse medical events, including medical errors.

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Medical Academy and Ala Carte CME. Medical Academy is accredited by the ACCME to provide continuing medical education for physicians.