Doug Wojcieszak – Founder Sorry Works!

Activity Overview:

The medical community is making strides to make medicine safer, yet, healthcare is a human endeavor and medical errors will always happen despite the best of intentions. The key to making medicine even safer — and further, reducing errors — is being transparent post-event with patients, families, and colleagues. This course will show learners how to ethically run to problems, communicate in an empathetic and effective manner with all stakeholders, be accountable and solve problems, and learn from medical errors so medicine can be safer going forward. The course includes several true cases and real-life scenarios for learners to examine along with best practices on post-event discussions and behavior strategies. This content provides a comprehensive overview of how physicians and other healthcare professionals should navigate adverse medical events, including medical errors.

Learning Objectives:
– Teach clinicians how to remain in the relationship with patients and families after adverse medical events
– Demonstrate the difference between empathy and apology and instruct how to communicate with grieving and angry consumers
– Show the role of front-line staff in the disclosure process, and how front-line staff and leadership can resolve cases using disclosure
– Answer typical questions and challenges to disclosure and discuss case scenarios

Activity release date: 11/15/2021
Expiration Date: 11/15/2021
Estimated Time to Complete: 1.0 Hour(s)

Target Audience:
This activity is intended for all medical professionals in dealing with patient care.

Relevant Financial Disclosures:
The following faculty, planners, and reviewers have no relevant financial
relationships with commercial interests to disclose.
Doug Wojcieszak (Faculty)
Kimberly Archuleta (Medical Academy Planner)
Victor Waters, MD (Planner, Reviewer)
Mayaih Kenny (Reviewer)
Karen Kaminskas (Reviewer)

Contact Information:
For questions regarding the content or access to this activity, contact Kimberly Archuleta/ kimberly@alacartecme.com

Instructions for Participation:
Participants must complete the activity online during the valid credit period that is noted above.
Follow these steps:
1. Read the target audience, learning objectives, and faculty/planner/reviewer financial disclosures provided above.
2. View of the video and other required educational content provided on this course page, including a self-reflective quiz for promoting retention of knowledge.
3. After completion of the viewing of the video and other materials, you will be provided access to the Activity Evaluation. We request you complete the Activity Evaluation to provide the necessary feedback for continuing accreditation purposes and for the development of future activities.
4. Additional optional articles on this topic are included for your review. ***NOTE Please fill out the Post Activity Evaluation after the last lesson to receive 2 AMA PRA Category 1 Credit(s)™.

Credit Designation Statement: 

Medical Academy designates this enduring activity for a maximum of 2 AMA PRA Category 1 Credit(s). Physicians should only claim credit commensurate with the extent of their participation in the web enduring activity.

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Medical Academy and Ala Carte CME. Medical Academy is accredited by the ACCME to provide continuing medical education for physicians.